*** If you have further questions, you can open a chat, and we are always happy to help.😊.

<h3 id="isPasted">Your first Plate Crate</h3><ul><li>Your 1st Crate will ship within 1-2 business days. You will receive an email with a tracking link once your Crate has been shipped, make sure to check your spam folders. If you have a subscription please see below for our shipping guidelines.&#xA0;</li></ul><h3 id> </h3><h3 id="recurring-plate-crate-orders">Recurring Plate Crate Orders</h3><iframe width="100%" height="360" src="https://www.youtube.com/embed/blRrFrtryb8?autoplay=1&amp;mute=1&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> <h4 id="original-order-placed-between-the-1st-and-14th-of-the-month">Original order placed between the 1st and 14th of the month</h4><ul><li>All orders placed between the 1st and the 14th of the month will be shipped out within 1-3 business days. All subsequent orders will be billed on the 1st of the corresponding month and shipped out in the first week of every month.</li></ul><h4 id="-1"> </h4><h4 id="original-order-placed-between-the-15th-and-the-last-day-of-the-month">Original order placed between the 15th and the last day of the month</h4><ul><li>&#xA0;Orders placed between the 15th and last day of the month will be shipped out within 1-3 business days. All subsequent orders will be billed on the 15th of the corresponding month and shipped on the third&#xA0;week of each month.&#xA0;</li></ul> *** If you have further questions, you can open a chat, and we are always happy to help.&#x1F60A;&#xA0;<img src="https://uploads.gorgias.io/JWE4j73GP87ZlV9b/undefined-2b89139d-8c83-4a4f-968a-bd1bb2b08a13" style="width: 500px;" class="fr-fic fr-dii"><img src="https://uploads.gorgias.io/JWE4j73GP87ZlV9b/undefined-ff2ebc9c-6619-49a7-80ca-09e5f3e60200" style="width: 500px;" class="fr-fic fr-dii">

When does my crate ship?

If you have further questions, you can open a chat, and we are always happy to help.😊.

<h3 id> </h3><h3 id="isPasted">Shipping out your first crate</h3><ul><li>Your first crate ships in 1-2 business days. Once your order is shipped, you will receive an email with tracking within 24 hours. If you haven&apos;t received an email, there is a chance the email address used on the order was misspelled.&#xA0;</li></ul><h3 id="how-long-does-shipping-take">How long does shipping take?&#xA0;</h3><ul><li>Economy Shipping - It takes 5-7 business days from the time it was shipped.</li><li>Priority Mail - It takes 1-3 business days from the time it was shipped.</li></ul><h3 id="renewing-orders">Renewing Orders</h3><ul><li>Renewing orders take between 2 and 7 business days to arrive after shipment, depending on your location.&#xA0;</li></ul><h3 id="where-can-i-track-my-order">Where can I track my order?&#xA0;</h3><ul><li>You can open a chat and click &quot;track my order.&quot; From here, you can enter your order details, and a tracking number will be provided if your order has shipped.</li></ul>&#xA0;<img src="https://uploads.gorgias.io/JWE4j73GP87ZlV9b/undefined-f3c47eb5-f867-4767-a290-ea0aaa50d90d" style="width: 500px;" class="fr-fic fr-dib"> <ul><li style="line-height: 2;">Click the order number you wish to track.&#xA0;</li></ul><img src="https://uploads.gorgias.io/JWE4j73GP87ZlV9b/undefined-55e17594-d43c-45f6-8bc4-7971e8b157a9" style="width: 500px;" class="fr-fic fr-dib"><ul><li style="line-height: 2;">Click track<img src="https://uploads.gorgias.io/JWE4j73GP87ZlV9b/undefined-78b86fc3-3a3f-425f-aa7e-164282f9fe6d" style="width: 500px;" class="fr-fic fr-dib"></li><li style="line-height: 2;">You will see the tracking number.&#xA0;<img src="https://uploads.gorgias.io/JWE4j73GP87ZlV9b/undefined-a81e7496-bd78-49d8-840b-634452669aa1" style="width: 500px;" class="fr-fic fr-dib"></li></ul> <ul><li>If this shows a label created but no tracking link or an update, please email us at <a href="mailto:support@platecrate.com">support@platecrate.com</a>.&#xA0;</li></ul> &#xA0;If you have further questions, you can open a chat, and we are always happy to help.&#x1F60A;&#xA0;<img src="https://uploads.gorgias.io/JWE4j73GP87ZlV9b/undefined-2b89139d-8c83-4a4f-968a-bd1bb2b08a13" style="width: 500px;" class="fr-fic fr-dii"><img src="https://uploads.gorgias.io/JWE4j73GP87ZlV9b/undefined-ff2ebc9c-6619-49a7-80ca-09e5f3e60200" style="width: 500px;" class="fr-fic fr-dii">

Where is my crate?

Lost, Damaged, or Missing items are very uncommon. We will make this right!.

Lost, Damaged, or Missing items are very uncommon. We will make this right!&#xA0;<h3 id="damaged-or-missing-items">Damaged or Missing Items</h3><ul><li>If your crate arrives damaged or you are missing an item, please let us know via email at <a href="mailto:support@platecrate.com">support@platecrate.com</a>. This allows us to file a claim on your behalf with the shipping carrier. In the meantime, we send the missing items or replace damaged goods immediately.&#xA0;</li></ul><h3 id="check-with-your-household">Check with your household.</h3><ul><li>Check with the members of your household to see if someone took the crate without communicating it. Usually, this is the case.&#xA0;</li></ul>

Lost, Damaged, or Missing Items

International Shipping. * Customers are responsible for paying custom and duty charges per their local government.

International Shipping<ul><li id="isPasted" style="font-size: 18px; font-family: Inter;">Currently, our monthly Crates only ship throughout the US. All other items, Including Player Crates, will ship Internationally.</li></ul>* Customers are responsible for paying custom and duty charges per their local government.

International Shipping

Hey there! We wanted to take a moment to say a big 'thank you' for choosing Plate Crate. We're working hard to ensure your crates arrive on time. That's why we've added a tiny $4.95 shipping fee for the 1-month plan. But hey, don't worry, all multi-m

Hey there! We wanted to take a moment to say a big &apos;thank you&apos; for choosing Plate Crate. We&apos;re working hard to ensure your crates arrive on time. That&apos;s why we&apos;ve added a tiny $4.95 shipping fee for the 1-month plan. But hey, don&apos;t worry, all multi-month plans still get to enjoy free shipping! <img src="https://attachments.gorgias.help/uploads.gorgias.io/JWE4j73GP87ZlV9b/undefined-92427acd-3fb2-45fd-add6-8f12cffe9541" style="width: 500px;" class="fr-fic fr-dib">&#xA0;***Got questions? We got you! Open a chat, and we are always happy to help.&#x1F60A;&#xA0;<img src="https://attachments.gorgias.help/uploads.gorgias.io/JWE4j73GP87ZlV9b/undefined-2b89139d-8c83-4a4f-968a-bd1bb2b08a13" style="width: 500px;" class="fr-fic fr-dii"><img src="https://attachments.gorgias.help/uploads.gorgias.io/JWE4j73GP87ZlV9b/undefined-ff2ebc9c-6619-49a7-80ca-09e5f3e60200" style="width: 500px;" class="fr-fic fr-dii">

Shipping Fee

Let's chat! If you are chatting outside of business hours we will respond within 24 hours on weekdays.